Business and Finance

Forgot my UBA Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover UBA Mobile app and Internet banking Password and Pin

In the realm of modern banking, the convenience and security of accessing accounts remotely are paramount. United Bank of Africa (UBA) acknowledges this need, providing various avenues for customers to manage their accounts seamlessly, including through the UBA Mobile App and Internet Banking platform. However, with the myriad of passwords and PINs we manage in our digital lives, it’s not uncommon to forget or need to change these credentials. Fear not, as UBA offers a straightforward process to reset, change, and recover your UBA Mobile App and Internet Banking Password and PIN.

How To Reset Your UBA Mobile App and Internet Banking Password:

When faced with the challenge of resetting your UBA Mobile App and Internet Banking password, the process is designed to be user-friendly and efficient. Follow these steps diligently to regain access to your account:

  • Access the UBA Platform: Begin by visiting the UBA website or opening the UBA Mobile App on your smartphone.
  • Select “Forgot Password”: Look for the option labeled “Forgot Password” and click on it to initiate the password reset process.
  • Provide Account Information: Input your UBA account number and follow the on-screen instructions to proceed. You may also be required to answer security questions or provide additional verification information to confirm your identity.
  • Verification Code: Upon providing your account information, you’ll receive a verification code via your registered phone number or email address. Enter this code to proceed with the password reset process.
  • Create a New Password: After successful verification, you’ll be prompted to create a new password. Ensure it meets the specified password requirements, including a combination of uppercase and lowercase letters, numbers, and special characters for enhanced security.
  • Confirmation: Confirm your newly created password by entering it again in the designated field.
  • Submit and Confirm: Once you’ve entered and confirmed your new password, submit the password change request. You’ll receive a confirmation message indicating the successful completion of the process.
  • Login: With your newly created password, you can now log in to your UBA Mobile App and Internet Banking platform securely and seamlessly.

How To Change Your UBA Mobile App and Internet Banking Password:

Regularly changing your password is a proactive measure to bolster the security of your UBA account. Follow these steps to change your password:

  • Access Account Settings: Log in to your UBA Mobile App or visit the UBA website and navigate to the “Profile” or “Settings” section.
  • Initiate Password Change: Look for the option to change your password and click on it to proceed.
  • Verification: You may be prompted to enter your current password for verification purposes. Provide the required information accurately.
  • Enter New Password: Once verified, enter your new password, adhering to the specified password requirements.
  • Confirmation: Confirm your new password by entering it again in the designated field.
  • Submit Changes: After confirming your new password, submit the password change request.
  • Confirmation Message: Upon successful password change, you’ll receive a confirmation message or notification confirming the update.

How To Recover Your UBA Mobile App and Internet Banking Password:

In the event of forgetting your UBA Mobile App and Internet Banking password, take the following steps to recover access to your account:

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  • Access Recovery Option: Visit the UBA website or open the UBA Mobile App and locate the “Forgot Password” option.
  • Provide Account Information: Enter your UBA account number and follow the on-screen instructions for further guidance.
  • Verification: To confirm your identity, you may need to answer security questions or provide additional verification information.
  • Create a New Password: Once your identity is verified, you’ll be prompted to create a new password, adhering to the specified requirements.
  • Confirmation: Confirm your new password and keep it secure.

F.A.Q

How do I recover my UBA mobile app username and password?

To recover your UBA mobile app username, visit the Internet Banking Home Page at https://ibank.ubagroup.com and click on “forgot your USER ID.” Enter your account number, submit, and your USER ID will be sent to your registered email address. To recover your password, follow the steps outlined in the UBA Mobile App and Internet Banking Password Reset process mentioned earlier.

How can I get my UBA account back?

If you’ve lost access to your UBA account, contact UBA customer support via hotline or email to report the issue. They’ll guide you through the necessary steps to regain access to your account, ensuring a smooth and secure process.

How do I get my UBA secure code?

Download the UBA Secure Pass from Google Play Store or Apple Store. It serves as a Token Generator for initiating or authorizing transactions on Internet Banking. Upon successful login, you’ll be directed to the home page, ensuring secure access to your account.

How can I know my UBA account number without PIN?

Dial *919# on your phone dialer and follow the prompts to check your UBA account number via SMS. Additionally, you can utilize USSD codes, customer service, social media channels, or the UBA mobile banking app to retrieve your account number without the need for a PIN.

How do I contact UBA customer services?

For any inquiries or assistance, reach out to UBA’s 24/7 Customer Fulfillment Centre (CFC) by calling 01-2808822 or 07002255822. You can also send an email to [email protected]. UBA is committed to providing exceptional service and support to address your banking needs promptly.

What is UBA Internet Banking User ID?

The UBA Internet Banking User ID is a unique identifier assigned to UBA customers in Nigeria. It distinguishes individuals within the bank’s systems, providing a secure and personalized banking experience tailored to each user.

How do I get my 5 digit PIN for UBA?

Upon receiving your physical debit card, you’ll obtain your 5-digit PIN immediately. To select your PIN, visit an ATM after enabling your card. Follow the prompts to choose your PIN and receive a code via your registered phone number to complete the process securely.

How can I use UBA mobile app without ATM card?

Access the UBA mobile app or web platform and select “Cardless Withdrawal” under the Shortcut segment. Enter the amount, create a one-time 4-digit transaction code, and input your Transaction PIN. This enables you to perform transactions seamlessly without the need for an ATM card.

Conclusion

By following these comprehensive steps, you can effectively reset, change, and recover your UBA Mobile App and Internet Banking Password and PIN, ensuring seamless access to your account while prioritizing security. Remember, safeguarding your credentials is essential in safeguarding your financial assets in today’s digital landscape.

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