Forgot my FCMB Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover FCMB Mobile app and Internet banking Password and Pin

Managing finances has become increasingly convenient with the advent of mobile banking apps and internet banking platforms. First City Monument Bank (FCMB) stands at the forefront, offering its customers seamless access to their accounts, fund transfers, bill payments, and various banking transactions through its mobile app and internet banking portal. However, amidst the convenience, there comes the occasional challenge of forgetting passwords and PINs. But fear not, as FCMB provides a straightforward process for resetting, changing, and recovering passwords and PINs, ensuring customers can regain access to their finances swiftly and securely.

How To Reset FCMB Mobile App and Internet Banking Password and PIN

For those who find themselves locked out of their FCMB accounts due to forgotten passwords or PINs, the process of resetting them is simple and user-friendly. Whether accessing the FCMB website or mobile app, the steps remain consistent:

• Access the Login Page: Visit the FCMB website or launch the FCMB Mobile App to initiate the password or PIN reset process.
• Select Reset Option: Locate and click on the “Forgot Password” or “Reset PIN” option, depending on the specific information you need to recover.
• Provide Account Information: Input your registered email address or mobile number associated with your FCMB account. This serves as a means of verification.
• Receive Verification Code: Upon providing your account information, FCMB will send a verification code either via email or SMS to confirm your identity and initiate the reset process.
• Enter Verification Code: Input the received verification code on the reset password/PIN page to proceed with resetting your credentials.
• Choose New Password/PIN: Select a new, strong password or PIN that meets the specified criteria for security. This typically involves a combination of uppercase and lowercase letters, numbers, and special characters.
• Confirmation and Saving: Confirm the new password or PIN by entering it again, ensuring accuracy. Then, save the changes to complete the reset process successfully.

By following these step-by-step instructions, FCMB customers can swiftly regain access to their accounts and resume managing their finances with ease.

How To Change FCMB Mobile App and Internet Banking Password and PIN

Beyond the need for resetting forgotten credentials, there’s also the importance of periodically changing passwords and PINs to enhance account security. FCMB recognizes this necessity and provides a seamless process for customers to update their passwords and PINs:

• Login to Account: Access your FCMB Mobile App or Internet banking portal using your existing username and password.
• Navigate to Settings/Profile: Locate the “Account Settings” or “Profile” section within the app or portal interface.
• Initiate Change: Look for the option to change your password and PIN within the settings menu.
• Verification: Enter your current password and PIN to verify your identity and proceed with the change process.
• Select New Credentials: Choose a new password and PIN, ensuring they adhere to the specified security criteria.
• Confirmation and Saving: Confirm the changes by re-entering the new password and PIN, then save the updates to complete the process.

By regularly changing passwords and PINs, FCMB customers can bolster the security of their accounts and minimize the risk of unauthorized access or security breaches.

How Recover FCMB Mobile App and Internet Banking Password and PIN

In instances where customers have forgotten their FCMB passwords or PINs, the recovery process offers a lifeline to regain control over their finances:

• Access Recovery Option: Visit the FCMB website or mobile app and navigate to the login page to initiate the recovery process.
• Select Recovery Option: Click on the “Forgot Password” or “Reset PIN” option to proceed with recovering your credentials.
• Provide Account Information: Input your registered email address or mobile number linked to your FCMB account to begin the verification process.
• Receive Verification Code: FCMB will send a verification code via email or SMS to validate your identity and facilitate the recovery process.
• Enter Verification Code: Enter the received verification code on the reset password/PIN page to authenticate your identity.
• Choose New Credentials: Select a new, robust password or PIN that meets the specified security requirements.
• Confirmation and Saving: Confirm the new password or PIN by re-entering it, then save the changes to complete the recovery process successfully.

F.A.Q

How can I recover my FCMB mobile app username and password?

To recover your FCMB mobile app username and password, simply log in to the app and click on “forgot credentials.” Follow the steps provided to retrieve your details securely and regain access to your account.

How do I reactivate my FCMB mobile app?

To reactivate your FCMB mobile app, log on to FCMBOnline personal version and navigate to the “Utilities” menu. Select “FCMBOnline Mobile Token” and click on “Process Request” to reactivate. If successful, the platform will display “Token Reactivation Successful” along with the reactivation details.

How do I contact FCMB customer care?

You can contact FCMB customer care 24/7 through various channels:

• Phone: 07003290000, 01-2798800
• Email: [email protected]
• Whatsapp: (+234) 09099999814 or (+234) 09099999815 You can also visit the corporate address at Primrose Tower, 17A, Tinubu Street, Marina, Lagos.

How do I email FCMB customer service?

For email inquiries to FCMB customer service, simply send an email to [email protected]. For more immediate assistance, you can also dial 0700 329 0000 or 01-279 8800 and follow the voice prompt for telephone self-service.

How can I unblock my FCMB account without going to the bank?

To unblock your FCMB account without visiting the bank, simply dial 32910# from the phone number linked to your account. Select option 3 to unblock your USSD code, enter your 4-digit USSD code PIN, and confirm the action.

Why is my FCMB mobile app not working?

If your FCMB mobile app is not working, ensure it is up to date and check your internet connection. Switching between Wi-Fi and mobile data can help resolve connectivity issues. If problems persist, consider reinstalling the app or contacting FCMB customer service for assistance.

How can I retrieve my FCMB account number?

To retrieve your FCMB account number, dial 32900# on your mobile phone, enter your PIN, and your FCMB account number will be displayed on your screen.

What is the code for FCMB online banking?

To access FCMB online banking via USSD, dial *329# and follow the prompts to register with your account number and create your transaction PIN.

How do I dispute an error on FCMB?

To dispute an error on FCMB, dial *329# on your mobile phone, select Self-Services, then choose Dispute Resolution, and proceed to select your account to resolve the issue.

How do I register for FCMB Internet Banking?

To register for FCMB Internet Banking, visit the FCMB website at www.fcmb.com, click on Internet Banking, and select “Personal.” Log in with your username and password, then click on the “Mobile Phone Token” menu and choose “Mobile Token Registration.” Follow the prompts to complete the registration process.

Conclusion

FCMB prioritizes the security and convenience of its customers by offering a streamlined process for resetting, changing, and recovering passwords and PINs. By following these comprehensive guidelines, FCMB customers can navigate through any password or PIN-related challenges with ease, ensuring uninterrupted access to their financial resources.