Business and Finance

How to Close, Deactivate or Delete My Moniepoint Account without stress

Closing or deactivating a financial account can be a significant decision. This comprehensive guide will walk you through the steps on how to close or deactivate your MoniePoint account, as well as how to reactivate it if needed. MoniePoint is a mobile financial service, and there can be various reasons why someone might choose to close or deactivate their account. This guide will also explore the reasons behind such decisions.

Why Close or Deactivate Your Moniepoint Account

There can be several motivations behind the decision to close or deactivate a MoniePoint account. Understanding these reasons can help individuals make an informed choice:

No Longer Using the MoniePoint App

If you have stopped using the MoniePoint app for financial transactions or have switched to an alternative service, closing or deactivating your account can be a prudent step to reduce clutter and maintain better control over your financial accounts.

Privacy and Security

Security concerns, such as unauthorized access or suspicious activities, can prompt users to close or deactivate their MoniePoint accounts to protect their personal and financial information.

Sponsored Links

Moving to a New Financial Service Provider

Switching to a different financial service provider or finding a platform that better suits your needs may lead to the decision to close or deactivate your MoniePoint account, allowing for a smoother transition.

Inactive Account

If your MoniePoint account has been inactive for an extended period, and you have no plans to use it in the future, closing or deactivating the account can help streamline your financial accounts and reduce the risk of unauthorized access.

Personal Preference

Personal preference plays a significant role in deciding whether to close or deactivate a MoniePoint account. Some individuals may prefer to limit the number of active accounts they manage or simplify their financial management by closing accounts they no longer use.

How to Delete, Close, or Deactivate your Moniepoint account without stress

Sadly, Users on their own can’t close or deactivate their respective Moniepont account, this is because there isn’t any provision, but however this dosen’t mean it is impossible to achieve, inorder to get your moniepoint account closed immedately, you do so by simply following the steps below:

Step 1: Prepare the Required Documents

Before initiating the account closure process with Moniepoint, it is essential to ensure you have all the necessary documents readily available. Moniepoint, like many financial institutions, typically requires a valid identification card to verify your identity. This identification card can be a National ID card or Passport. These documents serve as crucial means of confirming your identity and safeguarding your financial information.

Step 2: Contact Moniepoint Support

The next step in closing your Moniepoint account is to reach out to Moniepoint’s customer support team. Moniepoint provides multiple official channels for customer support, such as EMAIL: [email protected], PHONE: 0700 666 4373, or via their inbuilt app, LIVE CHAT.

It is crucial to use the listed official channels to maintain transparency and ensure your request is processed securely.

When contacting Moniepoint’s customer support, clearly express your intention to close or deactivate your account. Request guidance on the account closure process, as they will be able to provide you with the necessary instructions and assistance tailored to your specific situation. Moniepoint’s customer support team is there to assist you, so do not hesitate to ask any questions or seek clarification as needed.

Read Also: How to Delete, Close or Deactivate My Palmpay Account without stress

Step 3: Provide Account Information

To facilitate the closure of your Moniepoint account, Moniepoint may require specific account details from you. These details may include your Moniepoint account number, registered email address, and any other relevant information they deem necessary to locate and verify your account. It is crucial to have this information readily available when communicating with Moniepoint’s customer support, as it expedites the process and ensures accuracy.

Step 4: Verify Your Identity

Account closure requests often entail identity verification to ensure the security of your financial information. Moniepoint may request that you verify your identity as part of the closure process. This is where the valid identification card you prepared in Step 1 becomes essential.

Follow Moniepoint’s instructions on how to securely submit the required identification documents. Be diligent in providing accurate information and complying with their verification procedures. This step helps protect your account from unauthorized closure attempts and maintains the integrity of the account closure process.

Step 5: Follow Moniepoint’s Instructions

Moniepoint’s customer support team will guide you through the remaining steps of the account closure process. Depending on your specific circumstances, they may request you to fill out a form or provide additional information. It is crucial to be attentive to their instructions and promptly comply with any requests they make. Following their guidance ensures a smooth and efficient account closure process.

Step 6: Confirm Account Closure

Once Moniepoint has processed your account closure request, they will confirm the closure and deactivate your account. They may also send you a confirmation email or notification to acknowledge the successful closure of your account. It is advisable to save this confirmation for your records as proof of the closure.

Step 7: Review Transactions and Communication

After your Moniepoint account is closed, it is essential to perform a final review of your financial activity. Check for any pending transactions, outstanding balances, or communication from Moniepoint to ensure all loose ends are addressed. This step helps ensure that you have successfully closed your Moniepoint account without any lingering financial or communication issues.

How To Reactivate Your Moniepoint Account After Closure

If you’ve recently deactivated your Moniepoint account and you wish to reactivate it back, this section is for you. The reactivate process isn’t that complex, provided you follow the guide below, you would be able to get your account working in minutes;

Get in Touch With Moniepoint Support

Reestablish communication with Moniepoint’s customer support team to express your desire to reactivate your previously closed account. Provide any necessary details they require for verification purposes. This initial contact sets the stage for the subsequent steps.

Undergo Verification

Moniepoint may necessitate a verification process to ensure the legitimacy and security of your reactivation request. Be prepared to provide any requested information or documentation. This step is crucial in safeguarding the integrity of your account.

Follow Provided Instructions

Pay close attention to the instructions delivered by Moniepoint’s customer support. They will guide you through the reactivation process, which could entail completing a reactivation form, supplying additional documentation, or verifying your identity through a series of questions.

Review Terms and Conditions

Prior to finalizing the reactivation process, take the time to review Moniepoint’s terms and conditions, especially if any updates have been implemented since your account’s closure. Familiarize yourself with any policy changes or new features to ensure you’re fully informed.

Read Also: How to Delete, Close or Deactivate my Opay Account without stress

Confirmation of Reactivation

Upon successfully adhering to the necessary steps and fulfilling the requested requirements, Moniepointwill review your reactivation request. If all aspects are in order, you’ll receive confirmation that your account has been successfully reactivated.

Update Account Details

Once your Moniepoint account is reactivated, log in using your previous credentials. Take the opportunity to review and update your account details, including contact information and security settings, to ensure they are accurate and up to date.


How can I delete my MoniePoint account?

To delete your MoniePoint account, you should contact MoniePoint’s customer support team directly. Send an email to [email protected] in which you clearly state your intention to close or deactivate your account. Make sure to provide your full name and the phone number associated with your MoniePoint account within the email. This information is essential for verification purposes. After sending the email, await a response from MoniePoint’s customer support team, who may require further information or verification before processing your account closure request. Please be patient while waiting for their confirmation of the account closure.

How do I recover my MoniePoint account online?

To recover your MoniePoint account online, start by visiting the MoniePoint website or platform. Look for the “Forgot Password” option and click on it. You’ll be prompted to enter your username, which is associated with your account. After providing your username, click “Next.” MoniePoint will then send a one-time password (OTP) to your registered phone number. Enter this OTP for verification. Upon successful OTP validation, you’ll receive an email containing a password reset link sent to your registered email address. Click on the provided link and follow the on-screen instructions to securely reset your password. Once your password is reset, you can log in to your MoniePoint account using your new credentials, regaining access to your dashboard.

Does MoniePoint reverse money?

Yes, MoniePoint does offer the possibility of reversing transactions. Typically, reversal requests are processed within 24 to 48 working hours. If you find that a transaction has been made in error or needs to be reversed, you should promptly contact MoniePoint’s customer support or relevant service channels. In cases where the reversal process takes longer than the stated period, it is advisable to visit your bank and complete a dispense error form. This additional step ensures that any issues related to the transaction are thoroughly investigated and resolved, providing you with a more comprehensive resolution process.

How can I contact MoniePoint?

You can easily reach out to MoniePoint by emailing them at [email protected]. Their dedicated team of experts is accessible round the clock, 24/7, ready to assist you with any inquiries or concerns you may have. Whether you need assistance with account-related issues, transactions, or have general questions about their services, you can rely on their support team to provide you with the necessary solutions and guidance. Simply send an email to the provided address, and you can expect prompt assistance from MoniePoint’s knowledgeable staff to address your needs and ensure a satisfactory customer experience.

Is MoniePoint under CBN?

Yes, MoniePoint is under the regulatory authority of the Central Bank of Nigeria (CBN). It operates as a licensed microfinance bank and is a member of the Nigeria Interbank Settlement System (NIBSS). This affiliation with NIBSS and its microfinance banking license, issued in 2022, signifies that MoniePoint operates within the framework of CBN’s regulations and adheres to the same security, compliance, and operational standards as other financial institutions in Nigeria.


Closing or deactivating a MoniePoint account should be a carefully considered decision. Understanding the reasons behind such a choice and following the appropriate steps can help ensure a smooth process. Additionally, if circumstances change and you need to reactivate your account, following the provided steps and maintaining clear communication with MoniePoint’s customer service can help you regain access to your financial services without unnecessary stress or hassle.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button