Business and Finance

Palmpay OK Card, How to Repay, Deactivate and Unfreeze Account

Palmpay provides a user-friendly credit service called the Palmpay OK Card, offering a hassle-free and guarantor-free loan process with minimal paperwork and notably low interest rates. This article is an essential guide for potential and current Palmpay app users interested in comprehensively understanding the Palmpay OK Card. It covers key aspects such as obtaining the OK Card, loan repayment procedures, deactivation steps, account unfreezing, and other vital information necessary for a smooth experience with this financial feature. Whether you’re new to the OK Card or seeking to manage it effectively, this introductory text has you covered.

What is Palmpay OK Card?

The PalmPay OK Card is a unique digital financial feature within the PalmPay mobile app. It enables eligible users to shop for items and pay for them later, effectively offering a “buy now, pay later” service. Users receive a loan amount credited to their OK Card account when approved, but it’s crucial to note that this feature doesn’t come with a physical ATM card. While the loans are interest-free when repaid promptly, delayed repayments may incur reasonable interest charges. The OK Card is a convenient tool for PalmPay customers to make in-app purchases and manage their finances flexibly.

How Repay Palmpay OK Card

Repaying your PalmPay OK Card is straightforward, ensuring you can clear your balance or maintain a positive credit limit. Begin by opening the PalmPay mobile app, a crucial step for efficiently managing your OK Card and financial transactions.

Within the app, go to the “Service” section, where you’ll find the prominently displayed “OK Credit” option. This is your gateway to managing your OK Card and making repayments. When you select “OK Credit,” you’ll access a page displaying key financial details, including your credit limit, available usage amount, and the current outstanding balance.

Sponsored Links

Identify the outstanding balance and click “Repay” to initiate payment. Choose your preferred repayment method, and upon completing the necessary steps, your payment will be processed; once successfully processed, your PalmPay credit limit will experience an increase.

How To Palmpay Deactivate OK card

If you’re faced with overdue payments on your PalmPay OK Card and want to stop those constant reminders, you can easily deactivate them through your phone settings. When your OK Card loan is past due, PalmPay sends reminders to prompt repayment. If you’d like to halt these reminders, follow these steps:

  1. Open the PalmPay app on your device and go to the homepage.
  2. Locate and tap on the “Finance” section, which is usually on the homepage and offers financial features.
  3. Look for a hamburger icon in the top-right corner within the “Finance” section, representing a menu.
  4. Tap the hamburger icon and choose “Deactivate OK Card” to stop the reminders.

It’s essential to note that successful deactivation requires making a repayment on your overdue OK Card loan first. Once paid, you won’t receive reminders about the overdue status.

How to Unfreeze Palmpay OK card

In the event you fail to repay your Palmpay OK card loan, Your OK card might get frozen; this probability of this happening is very high, but that doesn’t mean it would be frozen forever, as there are steps to unfreeze it,

  1. Clear your outstanding loans by making payments.
  2. Use the PalmPay app regularly for financial transactions.
  3. Reach out to PalmPay’s customer care for assistance.

By settling your debts, maintaining active app use, or seeking help from customer support, you can unfreeze your PalmPay OK Card. This ensures you can continue using the card and the associated services PalmPay provides.

SEE ALSO: PalmPay Login with Phone Number, Email, Online Portal, Website


Can I remove my card from PalmPay?

Yes, you can remove a bank card from your PalmPay account. To do this, go to the menu, select “banks and cards,” click on “cards,” then press down on the debit card you wish to delete and swipe right. If you encounter any challenges during this process, contact PalmPay’s customer service for assistance.

What happens when you owe PalmPay?

If you default on your loan with PalmPay, the company will increase your interest by 20%. If you still don’t repay the loan over time, PalmPay will send your name and details to the Credit Bureau, which can result in being blocked, impacting your ability to access credit in the future.

How do I contact PalmPay customer service?

You can contact PalmPay’s customer service by emailing [email protected] (for Nigeria) or [email protected] (for Ghana). Alternatively, you can call 0700 PALM HELP (0700 7256 4357) for Nigeria or 0800 PALMGH (0800 7256 44) for Ghana.

What happens if you borrow money and don’t pay it back?

If you don’t pay back a personal loan, you will default on the loan. This can lead to the lender selling your debt to a debt collector who will attempt to collect the owed amount, which can result in legal actions and negative consequences for your credit.

What happens if I don’t pay my Paylater loan on time?

   Missing payments on a Buy Now, Pay Later loan can result in the charging of interest on the unpaid balance, potentially turning your account over to a collection agency and restricting your ability to make future purchases through the same plan.

Who is the CEO of PalmPay?  

The CEO of PalmPay is Chika Nwosu. He is a fintech innovator leading a company with 25 million users in Nigeria, and he emphasises the importance of online safety for consumers.

What happens if a loan is not paid by the maturity date?

If a loan is not paid by maturity, you should work with your lender to create a repayment plan. Late payments or defaults can result in penalties and damage your credit score.

How do I stop a loan company from accessing my bank account?

You can revoke authorization for automatic payments from your bank account by informing your bank or credit union. They may provide you with an online form, or you can use a sample letter. This will prevent the loan company from accessing your account without your consent.

Which bank is PalmPay under?

PalmPay is licensed under the Central Bank of Nigeria and is authorised to provide mobile payment services, including mobile money services. It aims to drive financial inclusion in Nigeria.

How can I stop loan app harassment in Nigeria?

To stop loan app harassment, you should remain calm, report any harassment to the authorities, seek legal advice, and attend meetings with loan providers in public spaces. Ideally, it’s best to avoid loan sharks altogether by not obtaining loans from unregulated or predatory sources.

How can I remove my name from a credit bureau in Nigeria?

After paying off your debt, credit providers are legally obligated to notify the credit bureau that the debt has been settled. You can also contact the credit bureau directly to ensure your credit profile is updated to reflect your current status.


The Palmpay OK Card is a helpful financial tool. It lets you get loans easily with low-interest rates and less hassle. Whether you’re new or already have the card, it’s important to know about repaying, deactivating, and unfreezing your account. Palmpay makes managing money simpler. This guide helps users use the OK Card effectively, making financial tasks more user-friendly.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button