Business and Finance

How to Close, Delete or Deactivate your Quidax Account Easily

Closing, deleting, or deactivating your Quidax account is a straightforward process, but it requires careful consideration and adherence to certain guidelines to ensure the security of your assets and information. In this comprehensive guide, we’ll delve into the step-by-step process and discuss the implications of each action.

Step-by-Step Guide to Close, Delete, or Deactivate Your Quidax Account Easily

1. Clear All Your Digital Currency

Before initiating the closure process, ensure that you transfer all your digital currencies from your Quidax account to another platform or wallet. This step is crucial to prevent any loss of assets associated with your account during the closure process.

2. Ensure Inactivity

To proceed with the closure, your Quidax account must remain inactive for a minimum period of 30 days. Abstaining from any transactions during this period is essential to fulfill the requirements for closure.

3. Visit the Quidax Help Centre

Navigate to the Quidax Help Centre or Support Page to initiate the closure process. Here, you’ll find the necessary resources and assistance to guide you through the account closure procedure.

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4. Submit Closure Request

Submit a closure request through the designated channel provided by Quidax. This may involve filling out a form or contacting customer support to express your intention to close your account.

5. Provide Required Details

In the closure request form, ensure that you provide all necessary details, including your email address and any other pertinent information required by Quidax to process the closure effectively.

6. Review and Confirm

Before submitting your closure request, carefully review all the information provided to ensure accuracy and completeness. Once confirmed, proceed to submit your request for closure.

7. Await Confirmation

After submitting your closure request, await confirmation from Quidax regarding the successful processing of your request. This confirmation may be sent via email or through the platform’s messaging system.

8. Verify Closure

Upon receiving confirmation of closure, verify that your Quidax account has been deactivated and that you no longer have access to it. It’s recommended to double-check your account status to ensure closure has been completed successfully.

Implications of Closing Your Quidax Account

Loss of Access

Upon closure, you will lose access to your Quidax account, including the ability to log in, view balances, or conduct any transactions. Ensure that you have transferred all your assets and funds out of the account before initiating closure.

Unnotified Digital Currency

Quidax is not obligated to notify you or provide any digital currency sent to addresses associated with your closed account. Take necessary precautions to update your information with relevant parties to avoid any loss of funds.

Deletion of Information

Quidax reserves the right to delete all your information and account data stored on their servers upon closure. However, certain information may be retained for legal or operational reasons.

Remaining Funds

If there are any remaining funds in your Quidax wallet at the time of closure, but the total amount is less than the Minimum Closure Amount, Quidax will retain these funds, and you will have no further claim to them.


Why is my Quidax account locked?

Your Quidax account may be locked due to various reasons, including suspicious activities, potential fraud risks, or other concerns. Quidax takes security seriously and may temporarily disable accounts to investigate and address any potential threats to ensure the safety of users and their funds.

Why can’t I withdraw from my Quidax account?

If you are unable to withdraw from your Quidax account, it may be because there is not enough balance to cover the withdrawal charge. Ensure that your wallet has the necessary funds to cover the withdrawal fee associated with your transaction to proceed successfully.

How do I change my email address on Quidax?

To change your email address on Quidax, create a support ticket with the subject ‘request for change in email address.’ Contact Quidax support, and they will guide you through the process of updating your email information securely.

What is the limit of Quidax?

With Basic account verification, you can withdraw up to 200,000 Naira per day on Quidax. To increase your withdrawal limit, upgrade to Advanced account verification by submitting your proof of address document via the Quidax app. Accepted documents include a bank statement.

Can I have two Quidax accounts?

No, Quidax allows only one account per user. Having multiple accounts is against their policy, and if discovered, all additional accounts will be closed. If you mistakenly created more than one account, it’s advisable to contact Quidax support for assistance in closing the unintended account.

How do I remove money from Quidax?

To withdraw money from Quidax, go to the “Wallets” section, select your NGN wallet, click on “Withdraw,” and choose the “Voucher” option. Follow the provided withdrawal options, ensuring that your bank account is successfully added for the funds to be transferred.

What is the minimum withdrawal from Quidax?

The minimum withdrawal amount from Quidax is NGN500. Users cannot withdraw an amount less than this limit.

Can I withdraw money from Quidax to my bank account?

Yes, Quidax allows withdrawals to bank accounts once users complete Basic account verification. With Basic verification, users can withdraw up to 200,000 naira per day. Ensure your bank account is successfully linked and follow the withdrawal process for timely fund transfer.

Who owns Quidax?

Quidax was founded in 2018 by Buchi Okoro, who serves as the Co-Founder and CEO of the platform. Alongside him, Uzo Awili (Co-Founder/CTO) and Morris Ebieroma (Co-Founder/CIO) played pivotal roles in the establishment of Quidax. Buchi Okoro developed the vision for Quidax after a personal experience in cryptocurrency trading.

Can I sell my Bitcoin on Quidax?

Yes, Quidax provides a user-friendly platform for buying and selling cryptocurrencies, including Bitcoin. Users can easily sell their Bitcoin and engage in various trading activities on the Quidax platform.

Can I make money from Quidax?

Quidax offers an opportunity to earn money through its USD Savings feature, allowing users to convert Naira or cryptocurrencies into US Dollars (USD) and save, earning up to 10% interest. This provides users with a means to generate passive income through their Quidax account.

Is Quidax legit or not?

Quidax is a legitimate regional exchange primarily catering to residents of Nigeria and African countries. It has gained popularity with over 400,000 traders from 70 countries. While it promotes its native token QDX and offers favorable conditions, it’s essential for users to consider their specific trading needs and the platform’s regional focus.


Closing, deleting, or deactivating your Quidax account is a significant decision that requires careful consideration of the implications involved. By following the step-by-step guide outlined above and understanding the associated consequences, you can proceed with confidence knowing that your assets and information are handled securely and responsibly. Always ensure compliance with Quidax’s requirements and procedures to facilitate a smooth closure process and mitigate any potential risks or complications.

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