Business and Finance

Flutterwave Customer Care Number, Whatsapp Number, Email Address and Office Address

Flutterwave, a prominent mobile payment platform in Nigeria, recognizes the paramount importance of delivering excellent customer service. In this comprehensive guide, we aim to provide you with essential details about Flutterwave Customer Care, equipping you with the necessary information to reach out whenever you encounter issues or have inquiries.

Flutterwave Customer Care Phone Number

For any inquiries regarding your Flutterwave account, transaction assistance, or troubleshooting while using the platform, Flutterwave has a dedicated customer care team ready to assist you. By dialing the provided phone number, you will be connected with an informed representative prepared to address your financial queries and concerns promptly. Flutterwave’s commitment to exceptional customer service enhances your overall experience with the platform, making interactions smoother and more efficient.

You can reach Flutterwave’s customer care by dialing: +234 1-8889595

Flutterwave Customer Care WhatsApp Number

It is crucial to clarify that Flutterwave does not maintain any official WhatsApp number for communication. To avoid potential scams, it is advised to refrain from trusting any online sources other than Flutterwave itself. For legitimate inquiries or assistance, Flutterwave provides a reliable means of contact through their live chat support within the app. This ensures that users can seek help and information directly from the official source, guaranteeing their online safety and security. Always exercise caution when encountering unofficial channels claiming to represent Flutterwave and rely on the app’s built-in live chat support for genuine and secure communication with the company.

Flutterwave Customer Care Email Address

Whether dealing with a complex matter that demands a comprehensive explanation or finding the convenience of sending emails appealing, Flutterwave’s support team is prepared to provide swift assistance. Feel free to send your queries to the designated email address and anticipate a timely and informative response from their team. This avenue of communication ensures that your written inquiries receive the attention and resolution they require, making it a convenient option for those who prefer this method of interaction.

Email Address: [email protected]

Flutterwave Contact Address

In addition to Flutterwave’s online communication options, it is essential to note their physical address. This is particularly useful for formal inquiries or when a face-to-face meeting is necessary. Flutterwave’s commitment to transparency extends to its physical location, allowing you to visit their offices for assistance if required. Whether connecting digitally or in person, Flutterwave is dedicated to providing accessibility and support, ensuring that your needs are met through both online and physical means.

Flutter wave’s head office in Nigeria is located at:

Address: 8 Providence Street Lekki, 900001, Lagos

Flutterwave Customer Care on Twitter

Flutterwave maintains an official presence on Twitter, but it is crucial to exercise caution and avoid falling prey to impostors posing as Flutterwave agents on the platform. Before engaging with any supposed Flutterwave agent on Twitter, it is imperative to ensure that you are interacting with their verified account, distinguished by the presence of a valid blue badge. You can directly connect with Flutterwave’s genuine Twitter account via this link; https://twitter.com/flwsupport

Flutterwave Customer Care On Facebook

Flutterwave’s presence extends beyond Twitter to Facebook, where their official account is marked with the valid Facebook blue badge for authenticity verification. It is crucial to exercise caution as any other account claiming to represent Flutterwave outside these official channels should be regarded as illegitimate. You can access their verified Facebook account through this link: https://web.facebook.com/theFlutterwave

F.A.Q

How do I get my money back from Flutterwave?

If you need a refund from Flutterwave, log your claim against the merchant. Flutterwave will then contact the merchant on your behalf and provide a response within 24 hours or as soon as they receive a response from the merchant.

How do you reverse money in Flutterwave?

Flutterwave ensures a full refund for transactions. If you receive a different amount, it could be due to bank fees incurred after the full refund. In such cases, contact your bank for assistance.

How do I dispute a transaction on Flutterwave?

To dispute a transaction, submit your dispute through the platform. The dispute process starts when you submit a claim, and Flutterwave aims to review and communicate with you within 48 hours via your registered email address.

Can Flutterwave receive money from abroad?

Yes, Flutterwave allows users to easily receive online payments from around the world in different currencies. The platform supports a wide range of payment options, making it convenient for businesses and individuals to collect payments globally.

How old is the owner of Flutterwave?

Olugbenga Agboola, the founder of Flutterwave, was born in 1985, making him approximately 37-38 years old. A Nigerian national and an alumnus of the University of Westminster and the Massachusetts Institute of Technology, Agboola has played a significant role in shaping Flutterwave into a prominent player in the fintech industry.

How long does it take Flutterwave to refund money?

For card refunds, the process takes between 3-15 business days, while account refunds typically take between 24-48 business hours.

Which is better Paystack or Flutterwave?

In the Payments Processing market, Flutterwave and Paystack share an equal market share of 0.17%. Despite this parity, Flutterwave holds the 34th spot, while Paystack holds the 35th spot in 6sense’s Market Share Ranking Index for the Payments Processing category. The difference is marginal, and the choice between Flutterwave and Paystack may depend on specific features, user preferences, or business requirements.

Which country owns Flutterwave?

Flutterwave is a Nigerian fintech company, owning a robust payment infrastructure for global merchants and payment service providers across the African continent.

What problem does Flutterwave solve?

Flutterwave solves the problem of seamless payment processing. Its JavaScript API acts as a middle layer, enabling integration with various payment methods and systems for global merchants and payment service providers. This facilitates payments through credit cards, mobile wallets, and bank accounts across multiple African countries, streamlining the payment process.

Is Flutterwave approved by CBN?

Yes, Flutterwave is approved by the Central Bank of Nigeria (CBN). The company has gained approval and support from the CBN, and it has launched initiatives like “Swap” to digitize the Nigerian foreign exchange (FX) market. In collaboration with Wema Bank and Kadavra BDC, Flutterwave aims to contribute to the digital transformation of the Nigerian financial landscape with the backing of the CBN.