Business and Finance

Forgot my Flutterwave Password and Pin – How to Reset, Change and Recover Flutterwave Password and Pin

Flutterwave, a leading payment service provider in Africa, offers users the convenience of sending and receiving money, making payments, and conducting e-commerce transactions. However, amidst the convenience, users may encounter challenges such as forgetting passwords or needing to reset their PINs. In this comprehensive guide, we’ll delve into the step-by-step processes of resetting, changing, and recovering both passwords and PINs on Flutterwave.

How To Reset Your Flutterwave Password

Forgetting your Flutterwave password can be frustrating, but the reset process is straightforward:

  1. Visit the Flutterwave website and click on the “Login” button.
  2. On the login page, locate and click on the “Forgot Password?” link.
  3. Enter the email address associated with your Flutterwave account.
  4. Click on the “Send Reset Link” button.
  5. Check your email inbox for a message from Flutterwave containing a password reset link.
  6. Click on the password reset link provided in the email.
  7. Follow the instructions on the page to enter and confirm your new password.
  8. Click on the “Reset Password” button to finalize the process.

How To Change Your Flutterwave Password

If you wish to change your Flutterwave password for security reasons, follow these steps:

  1. Log in to your Flutterwave account using your current password.
  2. Click on your profile icon to access your account settings.
  3. Select “Profile” from the dropdown menu.
  4. Within the account settings, locate the “Password” section.
  5. Click on the “Change Password” option.
  6. Enter your current password as a security measure.
  7. Provide your new desired password and confirm it.
  8. Click on the “Update” button to save your changes.

How To Recover Your Flutterwave Password

In case you need to recover your Flutterwave password, here’s what you should do:

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  1. Visit the Flutterwave website and click on the “Login” button.
  2. Select the “Forgot Password?” link on the login page.
  3. Enter your email address associated with your Flutterwave account.
  4. Click on the “Send Reset Link” button.
  5. Check your email inbox for a message from Flutterwave with a password reset link.
  6. Follow the link to a page where you can enter a new password.
  7. Enter and confirm your new password.
  8. Click on the “Reset Password” button to complete the process.

How To Reset Your Flutterwave PIN

Should you need to reset your Flutterwave PIN, follow these steps:

  1. Open the Flutterwave app or visit the Flutterwave website.
  2. Click on the sign-in button and enter your email address and current PIN.
  3. Navigate to your account settings within your profile or user settings.
  4. Locate the “PIN” section and click on the “Change PIN” option.
  5. Enter your current PIN for security verification.
  6. Provide your new desired PIN and confirm it.
  7. Click on the “Update” button to save your changes.


What do I need to verify my Flutterwave account?

To verify your Flutterwave account, you’ll need to provide a valid form of identification. Accepted documents include a National ID Card, Driver’s License, International Passport, NIN Slip or Digital National Identity card (for Nigeria only), or Permanent Voter’s Card (for Nigeria only).

What do I need for a seamless verification process?

For a seamless verification process, ensure you have one of the accepted forms of identification mentioned earlier. Additionally, make sure the document is valid and up-to-date to avoid any delays in the verification process.

How do I recover my Flutterwave account?

To recover your Flutterwave account, click on the ‘Forgot your password?’ link on the login page. You’ll be prompted to input the email associated with your Flutterwave account. Follow the instructions provided to set up a new password and regain access to your account.

Does Flutterwave ask for OTP?

Yes, when making a card charge request, Flutterwave may require OTP (One-Time Password) verification as part of the authorization process. The card’s authorization model, whether OTP, card internet PIN (i-Pin), or address verification system (AVS), is determined by Flutterwave during the transaction.

How do I activate my Flutterwave account?

To activate your Flutterwave account, follow these steps:

    • Create an account by registering on the Flutterwave platform.
    • Configure your integration using the available methods.
    • Complete your KYC (Know Your Customer) process to verify your identity.
    • Once verified, you can start accepting payments from your users.

How do I contact Flutterwave Nigeria?

You can contact Flutterwave Nigeria through their toll-free line at +234 800 225 5226. Reach out to this number for any inquiries, assistance, or support related to your Flutterwave account or services.

Can I have more than one Flutterwave account?

Yes, you can manage multiple business accounts under your profile on Flutterwave. To create additional business accounts, log in to your dashboard and follow the provided instructions for setting up additional accounts. This feature allows you to manage various business ventures or entities seamlessly within the Flutterwave platform.

Can I use Flutterwave without verification?

No, it’s essential to verify users’ credentials before engaging in transactions for security and regulatory compliance. However, Flutterwave provides a feature to verify bank account details through their resolve account details endpoint. Users can input the account number and bank, and Flutterwave will return the account name, ensuring accurate transactions.

Can I get my money back from Flutterwave?

Yes, Flutterwave ensures refunds for transactions. If you receive a different amount, it could be due to bank fees deducted after the refund. Contact your bank for assistance in such cases. Flutterwave remains committed to refunding the full transaction amount to users.

Which country owns Flutterwave?

Flutterwave, a Nigerian company, was established in 2016 by Iyinoluwa Aboyeji (former CEO), Olugbenga Agboola (CEO), and Adeleke Adekoya. The company’s roots trace back to Nigeria, reflecting its origin and initial operations within the Nigerian fintech ecosystem.


Whether you’ve forgotten your Flutterwave password or PIN, or simply wish to change them for security purposes, the process is user-friendly and accessible. By following the step-by-step instructions outlined above, users can efficiently manage their account credentials and ensure a secure online payment experience with Flutterwave. Remember to choose strong and memorable passwords and PINs to enhance account security.

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