Business and Finance

Forgot my Alat by Wema Password and Pin – How to Reset, Change and Recover Alat by Wema Password and Pin

Alat by Wema Bank stands as a pioneering platform, offering clients a seamless experience in managing their finances. However, as with any digital service, instances of forgotten passwords and PINs can occur, leading to inconvenience for users. In this comprehensive guide, we will delve into the steps and procedures to reset, change, and recover your Alat by Wema password and PIN, ensuring a smooth banking experience for all users.

Before diving into the solutions, it’s essential to understand why individuals may forget their Alat by Wema passwords and PINs. Irregular usage of the platform, coupled with the use of multiple fintech platforms, can lead to confusion and ultimately result in forgetting passwords. This phenomenon is not uncommon, as individuals may inadvertently mistake one password for another, especially when not regularly accessing the Alat by Wema platform.

How To Reset Your Password on Alat by Wema

Step 1: Accessing the Alat Application

Ensure that you have the Alat mobile application installed on your device. If not, download it from your device’s app store.

Step 2: Accessing the ‘Forgot Password’ Option

Upon launching the Alat application, navigate to the menu or settings section. Look for the ‘Forgot Password’ option and click on it to initiate the password reset process.

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Step 3: Providing Your Account Details

Enter your registered email address when prompted. This information is crucial for verifying your identity and initiating the password reset process.

Step 4: Entering a New Password

Choose a strong and secure password that you can easily remember. Confirm the new password entry by typing it again to ensure accuracy.

Step 5: Validating with Alat PIN or Security Answer

To enhance account security, Alat will request additional validation. Provide either your Alat PIN or the answer to your security question as required.

Step 6: Receiving and Entering the OTP

Alat will send a One-Time Password (OTP) to your registered phone number. Retrieve the OTP and input it in the designated segment to confirm ownership of the account.

Step 7: Submitting and Logging in with New Password

Once the OTP is successfully entered, click on the ‘Submit’ button to finalize the password reset process. You can now log in to your Alat account using the new password.

How To Change Your Password on Alat by Wema

Step 1: Accessing the Alat Application

Ensure that you have the Alat mobile application installed on your device and log in with your current credentials.

Step 2: Navigating to Account Settings

Locate the menu or settings section within the Alat app and tap on it to open the settings menu.

Step 3: Initiating Password Change

Scroll through the settings menu and find the option labeled ‘Change Password.’ Tap on it to proceed to the password change page.

Step 4: Providing Current and New Password

Enter your current password followed by your new chosen password. Confirm the new password entry to prevent typing errors.

Step 5: Saving Changes

Tap on the ‘Save’ button to save the changes made to your password. Your password has now been successfully changed.

How To Recover Your Password on Alat by Wema

The process of recovering your password on Alat by Wema follows similar steps to resetting the password. Refer back to the section on resetting your password for detailed instructions.

How To Reset Your PIN on Alat by Wema

It’s important to note that users cannot log in with a PIN on Alat by Wema; only passwords are used for login purposes.


How do I change my Wema Bank PIN?

To change your Wema Bank PIN, follow these steps:

  1. Dial *945*00# from your registered mobile number.
  2. Enter your Current USSD PIN.
  3. Enter your New PIN.
  4. Confirm your New PIN.
  5. You’re done!

How do I recover my Wema account?

To reactivate your Wema account, follow these steps:

  1. Dial *945*5# or *945# and select ‘account reactivation’ from the menu.
  2. Choose the account to reactivate.
  3. Enter the Account Officer Code (if known) or select 1 to proceed.
  4. Enter your 945 PIN to validate the request.

How do I set up an Alat PIN?

To set up an Alat PIN, follow these steps:

  1. Click on ‘Settings’ and tap on ‘ALAT Pin Management’.
  2. Select ‘Forgot ALAT Pin’.
  3. Input the answer to your Security Question.
  4. Receive an OTP in your registered email address and input it in the OTP segment.
  5. Input your New Pin and Confirm New Pin.

How do I contact Wema Bank customer care center?

If you suspect your card or banking details have been compromised, stolen, or lost, contact Wema Bank immediately. You can reach their contact centre by calling 0-7000-PURPLE, 080-3900-3700, or by sending an SMS to 0705-111-2111.

How can I update my Alat account online?

To update your Alat account online, follow these steps:

  1. Upload a photo of your government-issued identity card (international passport, driver’s license, national ID card, or voter card).
  2. Upload a photo of a utility bill (not older than three months) with an address matching the contact address on your ALAT profile.
  3. Request a loan after upgrading your account.

What is the difference between Alat and Wema?

Alat is the digital banking platform offered by Wema Bank, providing individuals with innovative banking solutions. On the other hand, Wema Bank encompasses the traditional banking services offered by the institution, catering to both individual and corporate customers. While Alat focuses on providing convenient and accessible digital banking services, Wema Bank offers a broader range of banking products and services, including traditional brick-and-mortar banking along with digital solutions like Alat.

How do I check my Wema Bank account details?

To check your Wema Bank account details:

  1. Open the call app on your phone.
  2. Dial *945# using the number registered with your account.
  3. Locate the option for a mini statement.
  4. Follow the on-screen prompts.
  5. Input your USSD transaction PIN.
  6. Your statement of account will be sent to your email address.

How can I upgrade my Wema account?

To upgrade your Wema account:

  • Download the “WEMA Account Upgrade or Conversion Form” from the provided link.
  • Fill and sign the form as required.
  • Attach or provide a valid means of ID and a utility bill.
  • Send the completed form and documents to either [email protected] or [email protected] for processing.


The process of resetting, changing, and recovering your Alat by Wema password and PIN is straightforward, ensuring uninterrupted access to your financial accounts. By following the outlined steps meticulously, users can overcome any challenges related to forgotten credentials, thereby enjoying a seamless banking experience on the Alat platform.

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