Business and Finance

PalmPay Customer Care Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

When it comes to managing your finances, having good and reliable customer support is considered very important. PalmPay, which happens to be one of the leading mobile payment platforms in Nigeria, understands the essence of offering top-notch customer service.

In this article, we will be sharing some information about PalmPay Customer Care, including their phone number, WhatsApp number, email address, and contact address, so you will be able to reach them whenever you run into trouble or want to inquire.

PalmPay Customer Care Phone Number

Whether you have questions about your PalmPay account, need assistance with a transaction, or encounter any issues while using the platform, you can count on PalmPay’s dedicated customer care team. Dial the provided phone number, and you’ll be connected with a knowledgeable representative ready to assist you.

For residents of Nigeria, you can reach Palmpay’s customer care by dialing; 018888888

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PalmPay Customer Care WhatsApp Number:

It’s essential to clarify that Palmpay does not maintain any official WhatsApp number for communication. To avoid falling victim to potential scams, please refrain from trusting any online sources other than Palmpay itself. For legitimate inquiries or assistance, Palmpay provides a reliable means of contact through their live chat support within the app.

This ensures that users can seek help and information directly from the official source, guaranteeing their online safety and security. Always exercise caution when encountering unofficial channels claiming to represent Palmpay, and rely on the app’s built-in live chat support for genuine and secure communication with the company.

See Also: Palmpay Signup and Registration: How to Open Palmpay Account, How to make Payments (Send and Receive Money) with Palmpay App

PalmPay Customer Care Email Address

For those who prefer written communication, PalmPay provides an email address dedicated to customer support. Whether you have a complex issue that requires a detailed explanation or you prefer the convenience of sending an email, PalmPay’s support team is ready to respond promptly. Send your inquiries to the provided email address, and expect a timely and informative reply.

[email protected]

PalmPay Contact Address

While we’ve covered PalmPay’s digital channels of communication, it’s also worth noting their physical contact address. You may need this address for more formal inquiries or in cases where a face-to-face meeting is necessary. 

PalmPay’s commitment to transparency and accessibility extends to its physical location, where you can visit its offices for assistance if needed.

Palmpay’s head office in Nigeria is located at:

Address: 20 Opebi Rd, Opebi 101233, Lagos

Palmpay Customer Care on Twitter

Palmpay maintains an official presence on Twitter, but it’s crucial to exercise caution and avoid falling prey to impostors posing as Palmpay agents on the platform. Before engaging with any supposed Palmpay agent on Twitter, it’s imperative to ensure that you are interacting with their verified account, distinguished by the presence of a valid blue badge. You can directly connect with Palmpay’s genuine Twitter account via this link:

This precautionary measure helps safeguard users from potential scams and ensures that you are in contact with the legitimate Palmpay service provider on the platform.

Palmpay Customer Care On Facebook

Palmpay maintains a presence not only on Twitter but also on Facebook, where the valid Facebook blue badge distinguishes their official account. It’s essential to be aware that any other account claiming to be Palmpay outside of these official channels should be considered illegitimate. You can access their genuine Facebook account via this link:

See Also: How To Become a Palmpay Aggregator and Palmpay Agent

Palmpay primarily delivers its digital payment services through its mobile app, emphasizing the importance of utilizing the app for most of its functionalities. Furthermore, they provide customer support through various online channels, including email, social media, and in-app chat, ensuring accessibility and assistance for their users.


How do I contact PalmPay by email?

To contact PalmPay by email, you can send an email to [email protected] for inquiries  Additionally, you can reach them by phone at 018888888. These contact details are provided to assist with any questions or support you may need related to their services, ensuring your privacy and data compliance are maintained according to their Privacy Policy.

How do I talk to a PalmPay agent? 

To talk to a PalmPay agent, you have several options:

  1. Social Media: You can reach out to them on Facebook at, on Twitter using the handle @palmpay_ng, and on Instagram via @palmpayapp_ng.
  1. Email: You can send an email to [email protected] for assistance or inquiries.
  1. Telephone: You can call them at 018888888 for direct support and assistance. 

These various contact methods provide flexibility in reaching out to PalmPay agents for any questions or issues you may have regarding their services or products.

How do I report a problem on PalmPay app? 

To report a problem on the PalmPay app, you can either send an email to [email protected] or call their hotline at 018888888. These contact options will allow you to reach out to their customer support team and seek assistance with any issues or concerns you may encounter while using the app.

Who is the CEO of PalmPay?

The CEO of PalmPay is Chika Nwosu. Chika Nwosu serves as the Managing Director and CEO of PalmPay, a prominent fintech company with a user base of 25 million individuals in Nigeria. In light of the increasing incidence of fraud cases in Nigerian banks, Chika Nwosu has underscored the paramount importance of consumers prioritizing their online safety. His leadership at PalmPay reflects a commitment to ensuring the security and trustworthiness of digital financial services for users in the Nigerian market.

Who licensed PalmPay?

PalmPay is a company that holds a valid license granted by the Central Bank of Nigeria (CBN) for the provision of Mobile Money Services, which encompasses mobile payment services. This authorization allows PalmPay to offer its services to both banked and unbanked individuals, contributing significantly to the objective of enhancing financial inclusion in Nigeria. This licensing by the CBN demonstrates PalmPay’s compliance with regulatory standards and its commitment to facilitating secure and accessible mobile financial solutions for a broad spectrum of users in the Nigerian market.


It’s common to encounter issues with a service, often stemming from the app or service’s interface. Fortunately, Palmpay is dedicated to assisting users in resolving any concerns they may face. Their customer service representatives are not only kind and thoughtful but also ready to address all your inquiries with a reassuring demeanor. Your satisfaction is a priority to Palmpay.

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