Business and Finance

How to Close, Delete or Deactivate your SureCredit Account Easily

SureCredit, a popular short-term loan application, has gained widespread use due to its accessibility and quick approval processes. However, there are instances where users may opt to close, delete, or deactivate their SureCredit accounts. In this comprehensive guide, we will delve into the reasons prompting individuals to close their SureCredit accounts and provide a step-by-step guide on the easy closure process.

Possible Reasons for Closing SureCredit Accounts

Financial Stability

Users may choose to close their SureCredit accounts if they have experienced an improvement in their financial situation or have secured alternative funding sources. This decision is often driven by a desire to reduce overall debt burden or reliance on short-term loans.

High-Interest Rates and Fees

The higher interest rates and fees associated with short-term loan apps can become a burden for users. If these costs become unmanageable, users may decide to close their SureCredit accounts to alleviate financial strain.

Unsatisfactory Customer Service

Poor customer service experiences, such as unresponsive support or difficulties in issue resolution, can lead users to lose trust in the platform. In such cases, users may prefer to close their accounts and seek alternative providers with better customer service.

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Changing Financial Needs

Users’ financial circumstances may evolve over time. If they no longer require short-term loans or have found alternative financial solutions, they may choose to close their SureCredit accounts.

How to Close, Delete, or Deactivate Your SureCredit Account Easily

Contact Customer Support

Initiate the account closure process by reaching out to SureCredit’s customer support. Contact details can be found on the app’s website or within the app itself. Users can communicate their request through email, phone, or a support ticket system.

Request Account Closure

Clearly express the intention to close the SureCredit account during communication with customer support. Provide necessary information, such as the registered email address or phone number, for account identification.

Verify Identity

To ensure security, users may be required to verify their identity before the account closure proceeds. This can involve providing personal information or answering security questions.

Confirm Closure

After processing the closure request, customer support should confirm the successful closure of the SureCredit account. Additionally, they may provide information on any pending loan payments or outstanding dues.

Delete App Data

If the app stores personal data on the device, users can enhance security by deleting the app and clearing its data from the device settings. This step also frees up space on the mobile device.


How do I stop a loan app from accessing my contacts?

To prevent a loan app from accessing your contacts, go to your device’s Settings, navigate to the Apps Manager, click on Apps permission, and select the specific loan app. From there, you can disable access to contacts.

Can a loan app access my contacts if uninstalled?

No, once uninstalled, a loan app cannot access your contacts. To further ensure privacy, in your Android phone settings, navigate to app & notifications, scroll down to app permissions, and deny access to contacts, SMS, photo gallery, and storage.

Can loan apps block your BVN?

No, loan apps cannot block your BVN. In case of repayment issues, your identity may be reported to the National Credit Bureau, but blocking BVN is not within their capabilities.

Where do I report loan apps in Nigeria?

To report issues with loan apps in Nigeria, contact the Consumer Protection Department (CPD). Address your complaint letter to the Director, Consumer Protection Department, and submit it at the CBN Head Office or any Central Bank of Nigeria branch nationwide.

How can we stop loan shark harassment in Nigeria?

If you’re facing harassment from any lender, licensed or unlicensed, it’s crucial to report them to your local Trading Standards office and the police if threats or violence are involved. Reporting loan sharks is essential to ensure legal action is taken against them, reinforcing the law and protecting individuals from unlawful practices.

How to deal with loan app harassment in Nigeria?

To address harassment from loan apps, report the issue to relevant security agencies and seek legal advice. While seeking legal advice may seem challenging, taking this step can significantly reduce the level of harassment from loan sharks, providing a legal recourse against such practices.

How do I delete synced contacts from my phone app?

To remove synced contacts on your Android device, open the Settings app, tap on Passwords & accounts, choose your Google Account, tap Account sync, and then turn off Contacts. This process ensures that the synced contacts are deleted from your phone app.

Can I block my BVN and get a new one online?

No, it is not possible to block or get a new BVN online. Once enrolled in the Biometric Verification Number (BVN) system by the Central Bank of Nigeria, deactivation is not allowed. The BVN system is designed to enhance security and reduce fraud, and the unique biometric information associated with it cannot be altered or replaced.

Do loan apps send messages to contacts?

No, if you deny a loan app all permissions and uninstall the app, it is unlikely to send messages to your contacts. Typically, an app requires explicit permission to access contacts, and without that authorization, it cannot send messages to your contacts.

Can loan apps access my social media account?

According to certain policies, loan apps, especially those facilitating personal loans, are prohibited from accessing sensitive data such as photos and contacts. Access to social media accounts would fall under this category, ensuring the protection of users’ private information.


Closing, deleting, or deactivating a SureCredit account is a straightforward process when users understand their reasons for closure and follow the provided steps. Whether driven by financial stability, dissatisfaction with fees, or changing financial needs, users can seamlessly navigate the closure process by contacting customer support, verifying their identity, and finalizing the closure. This comprehensive guide aims to assist SureCredit users in managing their accounts effectively and making informed decisions about their financial choices.

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