Business and Finance

Forgot my Moniepoint Password and Pin – How to Reset, Change and Recover Moniepoint Password and Pin

In this ever-developing era of digital transactions, maintaining the security of your MoniePoint account is paramount. Passwords and Personal Identification Numbers (PINs) safeguard your financial and personal information. This comprehensive guide will walk you through the steps to reset, change, and recover your MoniePoint password and PIN.

Before delving into the recovery and modification processes, it’s essential to understand the significance of passwords and PINs in the MoniePoint ecosystem.

MoniePoint Passwords

Passwords serve as the primary means of authentication for MoniePoint users, granting access to online accounts, including banking and applications. They act as a protective barrier against unauthorized access, making it crucial to choose strong, unique, and confidential passwords. Strong passwords typically include upper and lower case letters, numbers, and special characters.

MoniePoint PINs

PINs, or Personal Identification Numbers, are numeric codes used to authorize financial transactions, particularly in the context of debit and credit cards or logging into an account. MoniePoint PINs are usually four to six digits long and should be kept confidential to prevent unauthorized access.

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How to Reset MoniePoint Password and PIN

Resetting MoniePoint Password

  • Navigate to the Login Page: Open the MoniePoint app or visit the MoniePoint website.
  • Click on Forgot Password: On the login page, find the “Forgot Password?” link or similar, and click on it.
  • Provide Your Details: Enter your registered username, email address, or phone number as requested.
  • Click on Reset Password: After entering your details, click on the “Reset Password” button.
  • Copy the OTP: MoniePoint will send an OTP via email or SMS. Copy the code and paste it into the designated field.
  • Enter New Password: Once the OTP is verified, create a new password, ensuring it is strong and unique.
  • Click on Save: Complete the process by clicking on the “Save” button.

Congratulations! Your MoniePoint password has been successfully reset.

Resetting MoniePoint PIN

For PIN-related tasks, such as resetting or changing, it’s crucial to contact MoniePoint customer support or visit a physical MoniePoint service center for assistance. PIN-related operations are typically handled through secure channels to ensure the protection of sensitive financial information.

How to Change MoniePoint Password and PIN

Changing MoniePoint Password

  • Login to Your MoniePoint Account: Use your current password to log in to your MoniePoint account.
  • Go to Account Settings: Locate and click on the “Account Settings” option on your MoniePoint dashboard.
  • Click on Password Management: Within Account Settings, find the “Password Management” option.
  • Enter Old and New Password: Provide your current password for verification and enter the new password.
  • Click on Confirm: Confirm the changes by clicking on the “Confirm” button.

Congratulations! Your MoniePoint password has been successfully changed.

Changing MoniePoint PIN

To change your MoniePoint PIN, visit a MoniePoint service center or contact customer support for secure assistance. Changing PINs often involves additional verification steps to ensure the security of your financial transactions.

How to Recover MoniePoint Password and PIN

Recovering MoniePoint Password

  • Open the MoniePoint App or Website: Launch the MoniePoint app or visit the MoniePoint website.
  • Click on Sign In: On the login page, click on “Sign In.”
  • Select Forgot Password: Look for the “Forgot Password?” option and click on it.
  • Provide Registered Information: Enter your registered email address or phone number.
  • Click on Recover Password: Initiate the recovery process by clicking on “Recover Password.”
  • Follow Instructions: MoniePoint will guide you through the recovery process, either through email or SMS.
  • Enter New Password: Once verified, enter a new password following the provided instructions.
  • Click on Save: Complete the process by clicking on the “Save” button.

Congratulations! Your MoniePoint password has been successfully recovered.

Recovering MoniePoint PIN

For PIN recovery, reach out to MoniePoint customer support or visit a MoniePoint service center. PIN-related operations are handled with additional security measures to protect your financial data.


How do I reset my Moniepoint terminal PIN?

To reset your Moniepoint terminal PIN, follow these steps:

  • Sign in using your current username and password.
  • Select your account.
  • Click on the three triple bars.
  • Navigate to the settings icon.
  • Click on Security.
  • Choose “Reset Transaction PIN.”
  • Enter your current PIN, then input your desired new PIN.
  • Click on “Change PIN” to confirm the reset.

How do I unlock my Moniepoint POS terminal?

If your Moniepoint POS terminal is blocked, follow these steps:

  • Ensure the POS terminal is turned on.
  • Log on to your Moniepoint dashboard via the app or web and sign in.
  • Navigate to ‘Settings.’
  • Select ‘Security.’
  • Click on ‘Reset Transaction PIN.’
  • Input your Moniepoint online password.

How do I contact Moniepoint customer care?

For Moniepoint customer care assistance, you can contact them at:

  • Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo.
  • Email: [email protected].
  • Phone: 0201 888 9990.

What is Moniepoint terminal PIN?

Your Moniepoint Terminal PIN is essential for tasks such as syncing transactions, downloading keys, and printing the last receipt. It serves as a secure access code for specific functions on the Moniepoint terminal.

How can I login to my Moniepoint account?

Follow these steps to log in to your Moniepoint account:

  • Open the Moniepoint Personal Banking App.
  • Input your username and password in the respective fields.
  • Click on the “Login” button to access your Moniepoint dashboard.

What is the USSD code for MoniePoint?

The USSD code for MoniePoint is *888#. By dialing this code on your phone and following the prompts, you can easily make transactions and check your MoniePoint account balance.

How much does Moniepoint POS terminal cost?

The Moniepoint POS terminal comes at a one-time payment of N21,500. This payment includes ownership of the POS machine without any additional or ongoing maintenance fees. Once acquired, you can register as an agent, enabling your business to conduct cashless transactions seamlessly.

Which bank is Moniepoint under?

Moniepoint, initially founded as “TeamApt,” initially provided back-end services to Nigerian banks. In 2019, Moniepoint Inc. obtained a switching license in Nigeria, and in 2022, it received a banking license from the Central Bank of Nigeria. Currently, Moniepoint operates as a banking service provider, offering business banking services to merchants in Nigeria.


Maintaining the security of your MoniePoint account involves regular password updates, secure PIN handling, and awareness of the recovery processes. By following the outlined steps, you can ensure a secure and seamless experience with MoniePoint’s digital financial services

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