How to Close, Delete or Deactivate your Aella Credit Account Easily

Aella Credit, a prominent financial technology company in Nigeria, has been instrumental in providing accessible and affordable financial services since its establishment in 2015. While the platform has facilitated credit access for individuals who face challenges with traditional banks, there may be instances where users decide to close, delete, or deactivate their Aella Credit accounts. This comprehensive guide will walk you through the step-by-step process, ensuring a smooth experience.

What is Aella Credit ?

Before delving into the account closure process, it’s essential to understand Aella Credit’s significance. Aella Credit is a lending platform that enables clients to borrow money easily, catering to individuals of various statuses with a considerate interest rate. The platform’s repayment plan is noteworthy, providing users with financial flexibility.

Common Reasons for Account Deactivation

Users may choose to close their Aella Credit accounts for various reasons. Common reasons include account inactivity, security concerns, and information leak. In situations where users haven’t utilized the app for an extended period, they may opt for closure. Additionally, concerns about the platform’s security or discomfort with providing sensitive information like BVN may drive users to deactivate their accounts.

How to Close, Delete or Deactivate your Aella Credit Account Easily

  1. Check Loan Repayment Status: Before initiating the account closure process, ensure that you have repaid the entire outstanding balance on your Aella Credit loan. Review your loan account details, including interest and fees.
  2. Contact Aella Credit Customer Representative: Reach out to Aella Credit’s customer support team through their designated communication channels, such as phone, email, or the official website/mobile app. Clearly express your intention to close the loan account and seek guidance on the specific process.
  3. Provide Necessary Information: The customer support representative may request essential information like account details, loan identification number, and personal identification details. Cooperate by furnishing the required details promptly.
  4. Follow Account Deletion Instructions: Aella Credit will provide instructions on how to proceed with closing your loan account. This may involve submitting a formal request, completing an account closure form, or following specific actions through their app or online platform. Adhere to these instructions carefully.
  5. Verify Account Closure: After submitting the necessary information and following the provided instructions, verify with Aella Credit that your loan account has been successfully closed. Attempt to log in; if the account has been deleted successfully, login attempts will be unsuccessful.
  6. Monitor Bank Statements: After closing your Aella Credit account, monitor your bank statements or online banking platform to ensure no further deductions or transactions related to the loan occur. If any unexpected activity is noticed, promptly contact Aella Credit’s customer support.

Alternative Way To Close Your Account Through The App

  1. Log in to Your Aella Credit Account: For existing users, log in using your email and password. New users need to sign up first to access the platform.
  2. Locate the Settings: Access the settings option, typically found in the menu of your tab or dashboard, to correct any defaults.
  3. Locate the Closure Tab: Within the settings, find the ‘Deactivate Account’ option for swift account deletion.
  4. Follow Instructions: Adhere to the provided instructions, even if some features become inaccessible. Comply with the terms and conditions.
  5. Confirm Your Request: Confirm your deactivation request, which may involve inputting your password or username.
  6. Receive Confirmation Email: Wait for a confirmation message from Aella Credit, received via SMS or email, before considering the account closed.


How do I contact Aella customer care?

To contact Aella customer care, you can send a message via the app at any time for assistance. Alternatively, you can email [email protected], providing your name, email address, and details of the issue you need help with. Aella Credit does not currently offer customer support by phone or in person.

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Does Aella Credit require BVN?

No, Aella Credit does not require a Bank Verification Number (BVN) for loan applications. The platform offers non-collateralized loans ranging from N2,000 to N1,000,000 with a fast approval and disbursement process. This approach enhances accessibility for users without the need for BVN.

How much can I borrow from Aella Credit?

Aella Credit allows users to access non-collateralized loans up to N1,000,000. The platform emphasizes affordability, with no late fees attached. Building credibility through early repayment can lead to access to higher loan amounts and potential discounts.

Why am I not eligible for Aella loan?

If you are unable to secure a loan from Aella, it may be due to invalid information provided during the application process. Aella Credit requires accurate identity verification, matching with other identification documents, and ensuring that all provided information is consistent for loan eligibility.

How do I email Aella credit?

To contact Aella Credit via email, send your inquiries or concerns to [email protected]. This email address is the designated channel for communication, ensuring that your messages are directed to the appropriate department for assistance. Your provided email address in your personal information will also be used for communication purposes.

Who is the owner of Aella loan app?

Aella Credit, established in 2015, was founded by Akin Jones and Wale Akanbi. The company, incorporated in the United States, aims to simplify and expand financial services to foster financial inclusion in emerging markets. Aella operates in Nigeria and the Philippines, primarily focusing on lending services.

Is Aella loan legit?

Yes, Aella loan app is a legitimate and trustworthy platform that provides loans to individuals. With its founders’ vision to enhance financial inclusion and the company’s operations in multiple countries, Aella Credit has established itself as a reputable and reliable lending solution.

Who is the CEO of Aella Credit?

Akin Jones serves as the Chief Executive Officer and Founder of Aella Credit, providing leadership to the company.

Is Aella credit registered?

Yes, Aella Credit is a registered entity, incorporated as a private limited liability company under the Companies and Allied Matters Act Cap C20, LFN 2004. The company is duly authorized to offer short-term unsecured loans to individuals through its mobile lending application.

Does Aella work in Ghana?

Yes, Aella operates in Ghana, offering online loans without the need for collateral. Unlike other platforms focused solely on lending, the Aella app provides a comprehensive financial solution, allowing users to access loans, pay bills, save, and even secure health insurance, all within a single platform.


Closing, deleting, or deactivating your Aella Credit account is a straightforward process when following the outlined steps. Whether driven by inactivity, security concerns, or discomfort with sharing sensitive information, users can take control of their financial decisions. By ensuring loan repayment, communicating with customer support, and following provided instructions, users can successfully close their Aella Credit accounts, providing peace of mind and financial security.

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