How to Close, Delete or Deactivate your Kashcash Account Easily

KashCash has emerged as a prominent loan app in Nigeria, providing convenient financial solutions to users. While the app boasts compatibility with both Android and iOS phones, offering a seamless loan application process, there are instances where borrowers may find the need to close, delete, or deactivate their KashCash accounts. This comprehensive guide will explore the reasons behind such decisions and provide step-by-step instructions on how users can successfully navigate the account closure process.

Reasons for Closing a KashCash Account

Before delving into the detailed steps, it’s essential to understand why individuals might choose to close their KashCash accounts. The following are some common reasons:

Change in Financial Needs

People’s financial requirements can evolve over time. Individuals who no longer require loans or find alternative financial solutions may opt to close their KashCash accounts.

Unsatisfaction with Service Offered

Despite KashCash’s efforts to provide a positive user experience, dissatisfaction with services can arise. Issues such as poor customer support, difficulty accessing funds, or unfavorable loan terms may lead users to close their accounts.

Sponsored Links

Personal Challenges

Life events, job changes, relocations, or financial reassessments can influence a person’s decision to close their loan accounts. Individuals may reassess their loan requirements based on personal circumstances.


Users may choose to close their account after repaying their debt in full. Once the financial need is fulfilled, some individuals prefer to eliminate their association with the lending platform.

Lack of Interest in the App

Users who lose interest in the app may decide to delete their account to avoid monthly fees. This ensures they are not burdened with unnecessary costs for an unused service.

Avoiding Temptation

Some users deactivate their accounts to resist the temptation to borrow more than they can afford to repay. Eliminating the account prevents impulsive borrowing and encourages responsible financial behavior.

Exploring Alternatives

Users may discover alternative lending platforms with better features, interest rates, or repayment plans. Opting for a more suitable option prompts users to deactivate their KashCash accounts.

How to Close, Delete or Deactivate your Kashcash Account Easily

Step 1: Contact Customer Support

Reach out to KashCash’s customer support through official channels like the website, app, email, phone number, or social media. Inform the customer support representative about your intention to close or deactivate your account.

Step 2: Enquire About Account Closure Process

Inquire about the specific steps and requirements for closing or deactivating your KashCash account. Customer support will guide you through the process and provide any necessary forms or instructions.

Step 3: Complete Pending Payments

Ensure all pending payments, including principal, interest, or fees, are cleared. Account closure cannot proceed if there are outstanding dues on the loan balance.

Step 4: Provide Required Information

Be prepared to provide necessary documentation or personal information to validate your identity and account details. Fulfill any requests from the customer support representative.

Step 5: Follow Closure Instructions

Adhere to the instructions provided by the customer support representative for a smooth closure or deactivation process. This may involve submitting signed forms or confirming your account closure request.

Step 6: Confirm Closure

After following the necessary steps, confirm with the customer support representative that your KashCash loan account has been successfully closed or deactivated. Request written or email confirmation for your records.


How do I remove my information from the loan app?

To remove your information from a loan app, navigate to your phone settings, click on app permissions, locate the specific loan app, and revoke all granted permissions. This action restricts the app’s access to your phone data, including images, phone numbers, and email addresses, enhancing your privacy and control over personal information.

How do I stop a loan app from accessing my contacts?

Prevent a loan app from accessing your contacts by going to your device’s Settings, selecting Apps Manager, and then Apps Permissions. Locate the loan app in question and disable its access to contacts, ensuring your personal network remains confidential.

Can loan apps block your BVN?

Loan apps cannot block your BVN. In cases of loan default, your information may be reported to the National Credit Bureau, impacting your credit score, but the BVN itself remains unblocked.

Can a loan app access my contacts if uninstalled?

To prevent a loan app from accessing your contacts after uninstallation, go to your Android phone settings. Click on “App & Notifications,” then “App Permissions.” Deny the app access to contacts, SMS, photo gallery, and storage. Once denied, the uninstalled app won’t reach your contacts or access your media files.

Can loan apps access my photos?

Loan apps that provide personal loans or facilitate access to personal loans are prohibited from accessing sensitive data such as photos and contacts. This prohibition is in place to safeguard users’ privacy and prevent unauthorized access to personal information, ensuring that your photos remain secure when using such loan apps.

Can I withdraw money from my account if my BVN is blacklisted?

If your BVN is blacklisted, accessing funds or withdrawing money from your account will likely be restricted. A blacklisted BVN indicates potential irregularities, fraud, or non-compliance with financial regulations. Financial institutions use BVN as a security measure, and a blacklisting status typically results in heightened scrutiny and limitations on account activities to protect against fraudulent transactions. To resolve issues and regain full access, it is essential to contact your bank, clarify any discrepancies, and follow their prescribed procedures for resolution.

Which loan app locks phone?

The Device Lock Controller app on Google Play allows creditors for installment phone plans to lock access to a user’s phone if they fail to make a payment on time. This feature provides lenders with a mechanism to restrict phone usage until payments are resolved, emphasizing the importance of timely repayments.

Can I block my BVN and get a new one online?

Once enrolled, it is not possible to deactivate or block your BVN. The Biometric Verification Number (BVN) system, introduced by the Central Bank of Nigeria to reduce fraud, is a permanent and unique identifier tied to an individual. Therefore, obtaining a new BVN online is not an option once the enrollment process is completed.


Closing, deleting, or deactivating your KashCash account is a straightforward process when following the provided steps. Understanding the reasons behind such decisions empowers users to make informed choices about their financial commitments. Whether due to changes in financial needs, dissatisfaction with services, or personal challenges, the comprehensive guide ensures a smooth transition for users seeking to discontinue their association with KashCash.

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button