Business and Finance

How to Close, Delete or Deactivate your Bet9ja Account Easily

Bet9ja stands out as the leading online sports betting platform in Nigeria, offering a diverse range of betting options from football and basketball to tennis and virtual sports. While the platform provides an engaging betting experience, users may find themselves in situations where they need to close, delete, or deactivate their Bet9ja accounts.

In this comprehensive guide, we will explore two different approaches provided by Bet9ja, highlighting the step-by-step processes involved in ensuring a smooth closure or deactivation of your account.

How to Close, Delete or Deactivate your Bet9ja Account Easily

Bet9ja has established a user-friendly process for account closure via email. Follow these steps to initiate the closure, deletion, or deactivation of your Bet9ja account:

Step 1: Compose an Email

To initiate the account closure process, open your preferred email client and create a new email.

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Step 2: Address the Email

In the recipient field, enter the email address designated for Bet9ja’s customer care representative. You can typically find this information on the official Bet9ja website or within their customer support section.

Step 3: Subject Line

Choose a clear and concise subject line indicating your intention to close, delete, or deactivate your Bet9ja account. For example, you may use “Request to Close/Delete/Deactivate My Bet9ja Account.”

Step 4: Provide Necessary Details

In the body of the email, include the following information:

Your full name.
Your registered email address with Bet9ja.
Your account username or ID.
Any additional details or reasons for closing, deleting, or deactivating your account (optional).

Step 5: Request Account Closure

Clearly state in your email that you wish to close, delete, or deactivate your Bet9ja account. It’s essential to express your request explicitly to avoid any confusion.

Step 6: Send the Email

Once you’ve filled in all necessary details and reviewed your email, click the send button to dispatch your request to Bet9ja’s customer care representative ([email protected]).

Step 7: Follow Additional Instructions

Depending on Bet9ja’s policies and procedures, you may receive a response from their customer care team. They might provide additional instructions or ask for further verification to process your request. Follow their instructions accordingly to ensure the smooth closure, deletion, or deactivation of your account.


How can I remove my bank account number from Bet9ja?

To remove your bank account number from Bet9ja, log in to your account, go to the home tab, click “Change Profile,” then hit the Edit button in the “Bank Details” section. Fill in the new banking details, click “Confirm,” and the existing bank account number will be removed.

How do I reactivate my Bet9ja account?

To reactivate your Bet9ja account, contact the Customer Support Team within 14 days of self-exclusion. They will assist you in the reactivation process, allowing you to resume using your account.

How do I reset my Bet9ja account?

To reset your Bet9ja account password, log in, click on “Password forgotten” at the login page, fill in your relevant details on the ‘Recovery Password’ page, and click ‘Reset Password.’ Follow the instructions sent via email to complete the password reset.

Can I have more than one account on Bet9ja?

No, Bet9ja does not permit multiple accounts. Opening more than one account is against their terms of service.

How can I change my email and phone number on my Bet9ja account?

To change your email and phone number on Bet9ja, log in to your account, navigate to your profile settings, and click on “Change Email Address” to update your email. Similarly, click on “Change Phone Number” to modify your phone number. Follow the provided steps to complete the process.

Can I change my email on Bet9ja?

Yes, you can change your email on Bet9ja. Log in, click on “My Account,” select “Account Information,” change the email address in the designated field, and save the changes to update your email.

Can I withdraw from Bet9ja to another bank account?

No, you can only withdraw funds from Bet9ja to the registered bank account. No other payment methods are accepted for withdrawals. Log in, choose ‘Withdraw’ from the ‘My Account’ menu, and follow the necessary steps.

Can I withdraw ₦1000 from my Bet9ja account?

Yes, you can withdraw ₦1000 from your Bet9ja account. The minimum withdrawal amount is ₦1000, and the maximum limit is ₦1 million. If transferring between two Bet9ja accounts, the minimum for both in and out transactions is ₦100, and the maximum is ₦5000 per single transaction.

How can I change my bank account on Bet9ja?

To change your bank account on Bet9ja, go to the My Account section, click on the Manage Bank Account tab, and then select Add Bank Account. Fill in the required details for your new credit/debit card to update your account information.

How do I contact Bet9ja customer care in Nigeria?

You can contact Bet9ja customer care in Nigeria by dialing 01-3306666, 0-15158888, 01-2525555, or 08099990939 during operating hours (08:00 to 21:00). Additionally, you can use the official Telegram Assistant or submit inquiries through their X customer service online.

Can a Bet9ja account be deleted?

To delete a Bet9ja account, contact customer support via the registered email at [email protected] or through the Bet9ja app. Include necessary details in the message or use the official website for customer support.

What is the maximum amount you can win on Bet9ja?

Bet9ja’s maximum payout for single and combined bets is ₦50,000,000 for most sports, except soccer, where the limit is ₦20,000,000. However, specific events or bet types may have lower maximum payouts, and the bookmaker reserves the right to adjust these limits at any time.

Can I withdraw from Bet9ja without verification?

No, you cannot withdraw from Bet9ja without verification. Bet9ja, like most reputable betting platforms, requires users to undergo a verification process before processing withdrawals. This process is in place to ensure the security of your account and comply with regulatory requirements. You’ll need to provide proof of identity and submit necessary documents to confirm your profile. It’s advisable to check Bet9ja’s website for the latest withdrawal limits and specific conditions related to the verification process.


Closing, deleting, or deactivating your Bet9ja account is a straightforward process when following the outlined methods. Whether opting for email communication or a direct account deactivation request, providing accurate information and following the instructions from Bet9ja’s customer care team is crucial. Users should be aware of the additional steps that might be required, such as providing a valid ID card or adhering to legal requirements for the deletion of personal details. By following this comprehensive guide, users can navigate the closure process smoothly and responsibly, ensuring a hassle-free experience with Bet9ja.

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