Business and Finance

Moniepoint Customer Care Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

Having good and reliable customer support is crucial when it comes to managing your finances. One of the top mobile payment platforms in Nigeria, Moniepoint, which is one of the leading mobile payment platforms in Nigeria, understands the essence of offering top-notch customer service.

In order to make it easy for you to contact Moniepoint Customer Care whenever you need assistance or have questions, we’ll be sharing some information about them in this article, including their phone number, WhatsApp number, email address, and contact address.

Moniepoint Customer Care Phone Number

For any inquiries regarding your Moniepoint account, transaction assistance, or any issues encountered on the platform, trust Moniepoint’s dedicated customer care team. Simply dial the phone number below, and you’ll swiftly connect with a well-informed representative prepared to assist. Their commitment to exceptional customer support ensures your financial queries and concerns are promptly addressed, guaranteeing a smooth and reliable experience while using Moniepoint’s services.

For residents of Nigeria, you can reach Moniepoint’s customer care by dialing 01 888 9990

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Moniepoint Customer Care WhatsApp Number:

It’s important to clarify that Moniepoint does indeed maintain an official WhatsApp number for communication, which is +2347042795955. To ensure you’re engaging with authentic Moniepoint support, please utilize this official WhatsApp number for inquiries and assistance. Trusting only this verified source will help protect you from potential scams and guarantee a secure connection with Moniepoint. Additionally, for convenience, Moniepoint continues to offer reliable in-app live chat support, ensuring users have multiple secure avenues for reaching out to the company directly. Your online safety and security are of utmost importance to Moniepoint.

See Also: Moniepoint Signup and Registration: How to Open Moniepoint Account, How to make Payments (Send and Receive Money) with Moniepoint App

Moniepoint Customer Care Email Address

Moniepoint offers an exclusive email address designed for customer support. Whether you encounter a complex issue necessitating a comprehensive explanation or simply prefer the convenience of sending an email, Moniepoint’s dedicated support team stands prepared for swift assistance. Feel free to send your inquiries, concerns, or feedback to the provided email address, and anticipate a timely and informative response.

To reach out with any questions or assistance, send an email to [email protected]. Moniepoint’s team of experienced professionals is available around the clock, 24/7, to provide effective solutions to any of your issues. Your satisfaction and peace of mind are their top priorities, and they are committed to ensuring a seamless and supportive experience for all their users.

See Also: Kuda Bank Customer Care: Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

Moniepoint Contact Address

While we’ve covered Moniepoint’s digital channels of communication, it’s also worth noting their physical contact address. You may need this address for more formal inquiries or in cases where a face-to-face meeting is necessary. 

Moniepoint’s commitment to transparency and accessibility extends to its physical location, where you can visit its offices for assistance if needed.

Moniepoint’s head office in Nigeria is located at:

Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo

Moniepoint Customer Care on Twitter

Moniepoint maintains an official presence on Twitter, but it’s crucial to exercise caution and avoid falling prey to impostors posing as Moniepoint agents on the platform. Before engaging with any supposed Moniepoint agent on Twitter, it’s imperative to ensure that you are interacting with their verified account, distinguished by the presence of a valid blue badge. You can directly connect with Moniepoint’s genuine Twitter account via this link:

This precautionary measure helps safeguard users from potential scams and ensures that you are in contact with the legitimate Moniepoint service provider on the platform.

Moniepoint Customer Care On Facebook

Moniepoint maintains a presence not only on Twitter but also on Facebook, where the valid Facebook blue badge distinguishes their official account. It’s essential to be aware that any other account claiming to be Moniepoint outside of these official channels should be considered illegitimate. You can access their genuine Facebook account via this link:

See Also: How To Become a Moniepoint Aggregator and Moniepoint Agent

Moniepoint primarily delivers its digital payment services through its mobile app, emphasizing the importance of utilizing the app for most of its functionalities. Furthermore, they provide customer support through various online channels, including email, social media, and in-app chat, ensuring accessibility and assistance for their users.

Moniepoint Customer Care On Instagram

Moniepoint not only maintains an official presence on Twitter but also on Instagram, where the valid Instagram blue badge distinguishes their authentic account. It’s crucial to note that any other account purporting to represent Moniepoint beyond these verified channels should be regarded as illegitimate. You can access their genuine Instagram account via this link:

This verification ensures users can confidently engage with Moniepoint on Instagram, assuring the safety and security of their online interactions. Be cautious of unofficial accounts, and rely on the provided link to access Moniepoint’s verified Instagram presence.

See Also: PalmPay Customer Care: Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

Moniepoint Customer Care Website

Moniepoint offers a dedicated website for addressing platform-related issues. Through this website, users can create support tickets to report problems or difficulties encountered while using the Moniepoint app. To access the site and submit a support request, please click on the following link:

This platform ensures a streamlined process for users to seek assistance and receive prompt resolutions for any concerns they may have regarding Moniepoint’s services. By utilizing the provided link, users can access a convenient and efficient means of resolving app-related issues.


How can I contact Moniepoint customer care?

To contact Moniepoint’s customer care, simply reach out to them via email at [email protected]. Their dedicated and knowledgeable staff are accessible around the clock, 24/7, ready to assist with any inquiries or concerns you may have. Whether you need assistance with transactions, have account-related questions, or encounter any issues while using the platform, emailing [email protected] ensures a convenient and reliable means of communication to address your financial needs and ensure a smooth experience with Moniepoint’s services. Your inquiries will be promptly attended to by their expert team.

How do I email Moniepoint?

To email Moniepoint, you can contact their Data Protection Officer (DPO) at [email protected]. If you have inquiries, comments, or requests concerning your privacy or rights, don’t hesitate to reach out to them through this email address. The DPO is there to assist and address any concerns you may have, ensuring that your privacy-related queries are handled with care and in accordance with applicable regulations. Your communication to [email protected] allows you to engage with Moniepoint regarding privacy matters and ensures that your concerns are appropriately addressed.

Which bank owns Moniepoint?

Moniepoint, a business bank provided by TeamApt, is not owned by a traditional bank but operates independently as a financial technology company. TeamApt, the parent company, offers a range of financial solutions, including payments, credit, insurance, and more, to businesses, agents, and banks. Moniepoint is fully licensed by the Nigerian Deposit Insurance Corporation (NDIC) and holds the Payment Card Industry Data Security Standard (PCIDSS) certification. It serves as a platform that facilitates financial transactions, making it easier for businesses and individuals to access various financial services through its technology-driven solutions.

Does Moniepoint refund money?

Yes, Moniepoint facilitates the process of requesting a refund to ensure a straightforward and hassle-free experience for its users. If you need to initiate a refund, you can simply click on the “request a refund” option within the platform. This user-friendly feature underscores Moniepoint’s commitment to customer satisfaction by providing a convenient means for users to address financial transactions that require reimbursement or resolution. It streamlines the refund process, making it accessible and efficient for users who may encounter situations where refunds are necessary, enhancing the overall reliability of Moniepoint’s services.

Is Moniepoint a good bank?

Moniepoint, formerly known as TeamApt, is widely regarded as a prominent fintech company in Nigeria. It has solidified its position as a leader in the agency banking sector, boasting a vast network of over 600 thousand agents. Processing more than 7 trillion Naira in monthly transactions underscores its significance in the financial landscape. Moniepoint’s impressive 99% uptime rating speaks to its reliability. While opinions about whether Moniepoint is a “good bank” can vary based on individual experiences and preferences, its substantial presence, extensive agent network, and transaction volumes are indicative of its prominence and influence in the Nigerian fintech industry.


Moniepoint’s dedication to providing accessible and reliable customer support is evident through its provision of essential contact information. Whether you require assistance with financial inquiries transactions, or have general questions, Moniepoint ensures you have multiple avenues to reach their Customer Care. Their commitment to user satisfaction extends to their reliable phone number, WhatsApp contact, email address, and even the contact address. By offering these diverse means of communication, Moniepoint underscores its commitment to ensuring a smooth and secure financial experience for all users, reinforcing its position as a trusted mobile payment platform in Nigeria.

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